Frequently Asked Questions

Q: Where are you based?

Head Office:

YTC Ltd
Unit 76
Warfield Road
Kelleythorpe Industrial Estate 
Kelleythorpe
East Yorkshire
YO25 9DJ 
United Kingdom

Tel: 011 44 01377 337160

Q: How long does delivery take?

Delivery is 3-5 working days. If you order a product before 2pm GMT on a weekday, we will usually have it packed and sent out that day.

All our parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.

For more information see our delivery page.

Q: How do I find the sizing information?

Size information is included on every product listing page where applicable. You can find a link called ‘size guide’ near the size selection options which will open a panel for you to view the information.

Q: How do I find the care instructions?

Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.

Q: What is your returns policy?

To return, please complete the returns form received within your parcel. If for any reason you did not receive or have misplaced this form. Please download, print and fill out our manual returns form which you can download HERE. Please include this form within your parcel and post to YTC Ltd, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9DJ, United Kingdom. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders. 

All of our Rydale items are quality checked prior to dispatch however if your purchase has arrived damaged or faulty please contact our customer service team on 011 44 01377 337160 or [email protected] before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

If you have received the wrong item or part of your order is missing. Contact customer service. 011 44 01377 337160 / [email protected] 

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.

Q: How do I pay?

You may pay by debit/credit card or through Paypal. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing. Otherwise you may use Paypal, which is entirely secure and easy to use.

If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.

Q: How do I use a discount code?

If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.

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